Retail Event, eCommerce Event, Knowledge Series, Conference, Exhibition & Awards in Dubai | Middle East Retail Forum (MRF) 2019
ABOUT MIDDLE EAST RETAIL FORUM 2019

RetailNEXT: The New Wave of People, Products & Processes

Retail is – and will always remain — a people’s business. Be that interpreted as customer service, shopper analytics or in-store engagement, people are at the front and centre of every retailer’s strategy. But are retail professionals themselves innovating and evolving enough to service the dynamic consumer universe of today? Along with technology, the future of successful retail will determined by the depth of ideas, innovations and people skilled at managing – and benefiting from — the unpredictability of future shopping behaviours. MRF 2019 will bring together the Middle East’s most powerful retail influencers and leaders to focus on the 4 fundamentals driving profitable innovation in retail: People, Products, Processes and Technology.

Our Speakers

Be a part of Middle East’s biggest retail congregation and learn directly from retail visionaries in our conference sessions.

Adel Belcaid
Adel Belcaid
Partner - AT Kearney Middle East

Adel Belcaid is a partner with AT Kearney’s CMT practice, based in Dubai. Belcaid has over 18 years of strategy and operational experience acquired through various engagements in the Middle East, Europe and the US. He advises corporations, regulators and government agencies in telecommunications and media, and more recently in digital transformation, both market-facing (distribution, e-commerce) and structural (operating model, supply chain). Belcaid has led numerous engagements in the areas of strategic planning, sales & marketing, go-to market, new product development, supply chain strategy and organisational development. He is a prolific author/speaker and is regularly featured in leading regional/international publications and audio-visual channels. He holds a MBA from MIT Sloan, USA and M.Eng in Computer Engineering from ENSEIRB, France. He is a Fulbright Scholar and holds a patent in telecommunications.

Alia Khan
Alia Khan
Chairwoman - Islamic Fashion and Design Council

Alia Khan is the founder and chairwoman of Islamic Fashion and Design Council (IFDC), an organisation established for the development of the Islamic fashion and design industry worldwide. In record time, Khan has rapidly brought IFDC to being the world’s leading fashion and design organisation representing the Islamic economy and its stakeholders. Known as one of the leading authorities in the Islamic economy, Khan’s vision is to establish a narrative unlike any other in a creative space that most would have been overlooked. Her efforts through IFDC has brought global attention to Islamic fashion. Khan has had the privilege of working with experts from around the world and is a recognised industry expert and speaker. She has also partnered with top business forums, conferences, and events. Khan features on the DXB 100 list. She is also on the most influential Muslims list published by ISFIN annually.

Armin Jamula
Armin Jamula
Co-founder & CEO - ItsHerWay.com

Armin Jamula is the co-founder & CEO (or SheEO) of ItsHerWay, a platform that supports and empowers passionate and creative business driven women in the region. the platform’s mission is to enable and accelerate financial independence of women who have a passion and want to make profits from it. ItsHerWay not only supports them through the community built together but also through actual commerce driven channels where they can sell their products, services and skill. It is a social enterprise formed by women for women to excel and become more independent and confident human beings. Jamula and her business partner Alita Rodrigues believe that the more women they can empower, the more they contribute towards breaking the gender barriers to create a better world one step at a time. Through ItsHerWay’s commerce channels – including ItsHerStore.com and ItsHerSkill.com –a sustained income is ensured to the #shepreneurs through sale and scale of the individual microbusinesses.

Days
2
Lots Of Innovations
Ideas
100+
Network
1000+
SCHEDULE

  • 14 October 2019
    Day 1
  • 15 Oct 2019
    Day 2
  • Day 1
  • INNOVATION ARENA
09:00- 09:30 Registration & Networking Breakfast
Registration & Networking Breakfast

09:30- 09:45 MRF 2019 Welcome Address
MRF 2019 welcome address by Amitabh Taneja

09:45 - 10:05 Keynote address
TBD

10:10 - 10:30 Keynote address
What’s RetailNEXT?

The new wave of retail is multifaceted – dynamic, engaging and immersive. Human touch will play a pivotal role, in the world of autonomous vehicles,...

The new wave of retail is multifaceted – dynamic, engaging and immersive. Human touch will play a pivotal role, in the world of autonomous vehicles, drone deliveries, robotics and AI (artificial intelligence). Data will be used in smarter ways to tailor personalised experiences. Silos will break down between channels and departments within businesses. There will be more collaboration. Retail is moving at a breakneck speed towards more disruptive innovation. Our opening Keynote Address will set the pace for the two-day conference with a discussion on the culture of change to remain prepared for the unseen – for RetailNEXT.

10:30 - 10:50 Report Release
TBD

10:50-11:00 Coffee/Tea & Networking

11:00- 13:00 Retail Business Owners & CEOs Conclave: Retail is a people’s business

While businesses are being digitally-enabled, the key role of people is – and will be – at the heart of every organisation. What measures are bein...

While businesses are being digitally-enabled, the key role of people is – and will be – at the heart of every organisation. What measures are being undertaken to enhance engagement, elevate customer service and upskill people to navigate the rapidly changing retail landscape? This session will explore tangible measures undertaken by retailers to spearhead transformation and drive innovation by embracing technology, innovating processes and empowering people.

Lunch

14:10- 14:30 Igniting Innovation
Cashing in the shopper insight currency

14: 30-15:00 Case study
TBD

15:00 - 15:30 Face-to-Face with a Retail Veteran

16:00 - 17:00 Panel discussion
Rejuvenating tenant-landlord Relationship

Retail spaces thrive in the presence of the right retail mix. And retail requires right placement to succeed. Creating an enchanting shopping ambience...

Retail spaces thrive in the presence of the right retail mix. And retail requires right placement to succeed. Creating an enchanting shopping ambience, thus, requires a strong and symbiotic tenant-landlord relationship. This session will examine how the tenantlandlord relationship has metamorphosed over the last decade, while making a few predictions on how partnership models will evolve, how leasing will be done and how retail spaces will create memorable and seamless experiences.

17:00 - 18:00 SOLOs (Stories, Opinions, Learnings, Outcomes)

A set of five 10-minute high power / high impact speaking slots, covering diverse topics such as entrepreneurship, chasing one’s dreams, spearheadin...

A set of five 10-minute high power / high impact speaking slots, covering diverse topics such as entrepreneurship, chasing one’s dreams, spearheading a culture of change, sustainability.

19:30 Networking Dinner

INNOVATION

What made a campaign popular? What rendered a store captivating? What are the forward-looking digital innovations? What’s next in online retailing? ...

What made a campaign popular? What rendered a store captivating? What are the forward-looking digital innovations? What’s next in online retailing? How can retailing be done consciously?

  • All of the above will be addressed through insightful presentations and meaningful conversations.
  • 11:15am-12:15pm: Presentations for Most Admired Brand Campaign of the Year Award
  • 12:15-2:15pm: Presentations for Most Admired Store Design of the Year Award
  • 2:15-3:15pm: Presentations for Most Admired Digital Innovation of the Year Award
  • 3:15-4:15pm: Presentations for Most Admired Online Retailer of the Year Award
  • 4:15-5:15pm: Presentations for Most Admired Responsible Retailer of the Year Award
  • Note: The final awardees will be felicitated at the RetailME Awards 2019 ceremony on October 15.

  • Day 2
9:00 - 09:30 Networking breakfast

09:30 - 09:40 Highlights from Day 1

09:40 - 10:00 Igniting innovation
Snap-ing, Gram-ing, Shop-ing – Retailing in the age of social commerce

10:10-10:20 Report release
TBD

10:20 - 10:50 Power Chat
Re-engineering food experiences – from grocery to gourmet

A giant candy vending machine, a barista handing out cups of coffee, a healthy grab-and-go counter, a hot food section serving wholesome meals within ...

A giant candy vending machine, a barista handing out cups of coffee, a healthy grab-and-go counter, a hot food section serving wholesome meals within a grocery concept? Yes, all of these and more are becoming integral elements of grocery brands, which are looking to transform the shopping experience from mundane to exciting. From design to technology, products to people – every aspect is undergoing rapid transformation to enhance customer experience. This session will bring together experts from the fields of design, grocery and technology to discuss ‘what’s NEXT’.

10:20 - 11:00 Coffee/Tea & Networking

11:00 - 11:30 Case study

TBD...

TBD

11:30-13:00 Tech Talks
Reinventing retail in the ‘blended consumption’ era

The omnichannel evolution in the Retail 2.0 environment is a forgone conclusion. Going beyond the retail touchpoints, it all about how the shopping ex...

The omnichannel evolution in the Retail 2.0 environment is a forgone conclusion. Going beyond the retail touchpoints, it all about how the shopping experience is rendered ‘smart’, ‘experiential’ and ‘differentiated’. Data is being looked upon as the ‘new oil’, as artificial intelligence, machine learning promise to positively disrupt the retail landscape. Blockchain is the new ‘in’. However, going back to the basics of human interactions in retail, this session is designed to encourage a dialogue on how established and emerging technology pieces can be blended with human touch to create future-proof ‘smart’ businesses.

13:00 - 14:00 Lunch

14: 00-15:00 Panel Discussion
Unlocking the KSA Potential

The retail industry in Saudi Arabia is forecast to reach $119 billion by 2023. The 34 million-plus population in the Kingdom has seen far-reaching cha...

The retail industry in Saudi Arabia is forecast to reach $119 billion by 2023. The 34 million-plus population in the Kingdom has seen far-reaching changes – be that relaxation of foreign ownership of businesses, opening up of cinemas after a 35-year hiatus, more and more local Saudis joining the retail workforce, tech-savvy youth spearheading digital transformation. Our Saudi Arabia-focused session will bring together experts from the Kingdom for an engaging discussion on the ‘NEXT’ big changes that will have far-reaching impact on retail, leisure and entertainment, real estate and consumer behaviour.

15:00 - 15:30 Case Study

15:00 - 16:45 Start-up Conclave
Strengthening the entrepreneurial ecosystem

Is there a magic formula to set up and run a successful business? An idea is only the starting point. That idea needs nurturing to germinate into a co...

Is there a magic formula to set up and run a successful business? An idea is only the starting point. That idea needs nurturing to germinate into a concrete entity. It takes grit, strategic thinking and passion to build a business, irrespective of the size. In the last few years, a lot of agencies – governmental and non-governmental – have come forward to support the development of the local entrepreneurial ecosystem in the region. But a lot is yet to be done. To delve deep into finding that magic formula, the start-up conclave will bring together truly passionate entrepreneurs to discuss their experiences, pain points and successes. What’s more, the best startup concept will be felicitated with the coveted RetailME Award.

16:45-17:15 Case study
TBD

Cocktails followed by RetailME Awards 2019 Onwards
19:30

Our Partners 2018

Platinum Partner

GOLD PARTNER

Silver Partner
Retail Interiors Partner
  • Shawn Sipman-Executive: customer engagement and commerce UCS Solutions
    Shawn Sipman
    executive: customer engagement and commerce
    UCS Solutions

    I really liked the format of the sessions. It was highly insightful than just being a presentation overload

  • Mona Ataya-Founder & CEO Mumzworld
    Mona Ataya,
    CEO,
    Mumzworld.com

    Consistently high quality in speaker line-up and overall event organisation – MRF is one of our favourite events of the year

  • Louay Moursel-Food & beverage retail manager Eataly
    Louay Moursel,
    AZADEA Group

    The event was well-managed & well-organised

  • Lennard Otto-General manager IMG Worlds of Adventure
    Lennard Otto,
    CEO,
    IMG Worlds of Adventure

    It was a really good layout this year. The event was well attended, which was nice to see. In the upcoming editions, we would love to discuss more global retail trends

  • Garry Wells-Property manager Lush Middle East
    Garry Wells,
    property manager,
    Lush Middle East

    The event was very well organised.

  • AbdulKhader Pattillath-IT director, LSH Holding
    AbdulKhader Pattillath,
    Regional IT director,
    LSH Holding Co.

    It was an excellently coordinated and well-hosted event

  • Steve Odak-CEO iMarketVend
    Steve S Odak,
    CEO,
    iMarketVend inc. USA (MRF 2014)

    “Every year MRF is very exciting, attracting the top brass from retail together” – “Every year MRF is very exciting, attracting the top brass from retail together”

  • Alasdair Lennox-Executive creative director-EMEA FITCH
    Alasdair Lennox,
    Executive Creative Director,
    EMEA, Fitch (MRF 2014)

    “Thank you for inviting me to be part of a panel discussion and a jury member to judge the Images RetailME Awards. I very much enjoyed the experience and trust to have made a positive contribution. We look forward to supporting you next year as well”

  • Rajiv Suri-CEO Majid Al Futtaim Fashion
    Rajiv Suri,
    CEO,
    Majid Al Futtaim Fashion (MRF 2014)

    “It was a great gathering. Thank you for organising the conference with a very relevant theme. Well done! It was very useful listening to the speakers and CEOs – in our research for a perfect omni channel strategy”

  • Salim Sacoor-executive board member Sacoor Brothers Group
    Salim Sacoor,
    Executive Board Member,
    Sacoor Brothers Group (MRF 2014)

    “This is a great opportunity to be present at. Your big effort and great organisation made this forum successful!”

ENQUIRE NOW

SIGN UP TODAY

Partnership Opportunities:

Somelahiri
+971-565454924
somelahiri@imagesretailme.com

Awards & Delegate Inquiries:

Caitlin Aldendorf
+971 44467553, +971 509114885
caitlin@imagesretailme.com

Speaking Opportunities:

Rupkatha Bhowmick
+971 52 981 1183
rupkatha@imagesretailme.com

Delegate Registration (India):

Vidhi Rastogi
+91 – 9873578504
vidhirastogi@imagesgroup.in

Le Méridien Dubai Hotel & Conference Centre
Address
Airport Road,Garhoud - Dubai - United Arab Emirates
Attendees Over The Years
Dharmin Ved,Chief Executive Office,6thStreet.com / Frank-Matthias Kuntermann,CEO,ABC Group,Lebonon / Mohammed Salem,Chief Operating Officer,Abdullah Al Othaim Leisure & Tourism Co.,UAE / Kelly Heffey,Director, Abra Cards,UAE / Abbas Bhinderwala,Founder & CEO,Adapty,India / ALESSANDRO GAFFURI,Founder and CEO, CELS Group,Al Araimi Boulevard,Oman / SHAKIR AL ZADJALI,Managing Director,Al Araimi Boulevard,Oman / Ashley,Business Development Manager,Al Futtaim Group Real Estate,UAE / Ivy Dela Cruz,Al Islami Foods,Corporate Branding and Communications Manager,UAE / Kamal Vachani,Group Director,Al Maya,UAE / Abdul Rahman Al Saeedi,Chartered Accountant,Al Samadi Retail,UAE / Ebraheem Al Samadi,CEO,Al Samadi Retail,UAE / Eman Al Tayer,Senior Division Marketing Manager – Harvey Nichol's – Dubai & Jewelry,Al Tayer,UAE / Emma Rymer,Senior Division PR Manager - Bloomingdale's & Home,Al Tayer,UAE / Hayley McGregor,Senior Buyer, Omni-channel,Al Tayer,UAE / CKara Davis,Division Social Media Manager – Department Stores, Home & Jewelry,Al Tayer,UAE / Nicola Fineran,Division Marketing Manager - Lifestyle,Al Tayer,UAE / Nahed Atallah,VP Planning - VP - Department Stores, E-commerce, Home & Jewelry,Al Tayer,UAE / Tina Sharp,General Manager, Bloomingdale's Kuwait,Al Tayer, UAE / Brad Merchant,Director of retail asset management,ALDAR Properties PJSC,UAE / Richa Nair,Sr. Marketing Manager,Aldo,UAE / Mohammed Aldheyabi,Aljazera Supermarket,UAE / Ankur Joshi,Co-Founder & COO,Ambab,India / Bhavik Jhaveri,Founder & CEO,Ambab,India / Alex Andarakis,Founder & Managing Director,Andarakis,UAE / Nada Alawi,Founder & Creative Director,Annada,Bahrain / Kinda Mofleh,Sr. Executive - Digital Marketing, Marketing,Apparel Group,UAE / Ahmad Alkhaja,Vice President Retail Channel,Arc Worldwide,UAE / Tejinder Singh,COO,Arvind Internet,India / Mukul Bafana,Co-founder & CEO,Arvind Internet,India / Mohamed Faraidooni,General Manager - Real Estate,Aswaaq,UAE / Adel Belcaid,Principal,AT Kearney Middle East,UAE / Nitesh Kumar,Vice President, Footwear Division,Athlete's Co,UAE / Ulugbek Yuldashev,CEO,AWOK.com,UAE / James Whelton,Chief Technology Officer,AYM,UAE / Alexander Prietz,Founder and Managing Partner,B&T Brands and Trade Services Middle East DMCC,UAE / Richard Collins Babyshop Chief Executive Officer UAE / Aimee Changco,Co-founder,Baembu,UAE / Matthew King,Co-founder,Baembu, UAE / Saleema Shurrab,General Manager,BinSina,UAE / Paresh Thawani,Sr. Brand Manager,Birkenstock,UAE / Nita Odedra,Business Development Manager,Blue Rhine,UAE / Arun Bruce,Partner & Managing Director,Boston Consulting Group,UAE / Mufid Samo,Country Manager,BTC Fashion,UAE / Shaikha Ahmad Al Bishri,Director,Business Excellence Department, Dubai Economy,UAE / Riyaz Muhammed,Director Business Development,Capillary,UAE / Tina Oberoi,COO,Carter's,UAE / Zeynep Sarsar Sanus,Manager - Retail Agency,CBRE,UAE / Ahamed Wahab,Centrepoint Mall Manager, Mall of the Emirates,Centrepoint,UAE / ASHISH SHUKLA,CEO,Cinepolis - Gulf Entertainment LLC,UAE / Fahimuddin,Chief Executive Officer, Cityland Group,Cityland Mall,UAE / Metro / Sahil Malik,CEO,Da Milano,UAE / Sunil Kumar,Director,Daehsan Trading,UAE / Bhupinder Singh,GM & CFO,Dalma Mall,UAE / Next / Nike / BEJOY CHANDY,SALES MANAGER,DATA CAPTURE SYSTEMS,UAE / Chris Mahiat,Chief Operating officer,Datalogic,UAE / Fahd Siddiqui,Leasing Manager,DI Mall Management,UAE / Warren Krawchuk,Senior Vice President,DIFC,UAE / Rachel McArthur,Managing Editor,Digital Ink Media,UAE / Juan de Lascurain,Chief Dreamer,Dream Big World / Ray Ban / Sean Stauntan,Senior Vice President-Retail Sales,Dubai Duty Free,UAE / Anu singhal,Award Coordinator,Dubai Economy,UAE / Maysa Mohammad Fuda,Senior Executive,Dubai Economy,UAE / Ahmed Al Khaja, CEO,Dubai Festivals & Retail Establishment,UA