Retail Event, eCommerce Event, Knowledge Series, Conference, Exhibition & Awards in Dubai | Middle East Retail Forum (MRF) 2019

14-15 October 2019

Le Méridien Dubai Hotel & Conference Centre
Airport Road,Garhoud – Dubai – United Arab Emirates

ABOUT MIDDLE EAST RETAIL FORUM 2019

RetailNEXT: The New Wave of People, Products & Processes

Retail is – and will always remain — a people’s business. Be that interpreted as customer service, shopper analytics or in-store engagement, people are at the front and centre of every retailer’s strategy. But are retail professionals themselves innovating and evolving enough to service the dynamic consumer universe of today? Along with technology, the future of successful retail will determined by the depth of ideas, innovations and people skilled at managing – and benefiting from — the unpredictability of future shopping behaviours. MRF 2019 will bring together the Middle East’s most powerful retail influencers and leaders to focus on the 4 fundamentals driving profitable innovation in retail: People, Products, Processes and Technology.

Our Speakers

Be a part of Middle East’s biggest retail congregation and learn directly from retail visionaries in our conference sessions.

Adel Belcaid
Adel Belcaid
Partner - AT Kearney Middle East

Adel Belcaid is a partner with AT Kearney’s CMT practice, based in Dubai. Belcaid has over 18 years of strategy and operational experience acquired through various engagements in the Middle East, Europe and the US. He advises corporations, regulators and government agencies in telecommunications and media, and more recently in digital transformation, both market-facing (distribution, e-commerce) and structural (operating model, supply chain). Belcaid has led numerous engagements in the areas of strategic planning, sales & marketing, go-to market, new product development, supply chain strategy and organisational development. He is a prolific author/speaker and is regularly featured in leading regional/international publications and audio-visual channels. He holds a MBA from MIT Sloan, USA and M.Eng in Computer Engineering from ENSEIRB, France. He is a Fulbright Scholar and holds a patent in telecommunications.

Ahmed Kazim
Ahmed Kazim
Co-founder - Project Chaiwala

A millennial raised in a traditional Emirati neighbourhood, following his ancestors’ footsteps through determined hard work and commitment, Ahmed Kazim was capable of working his way up into a career through audit and financial advisory at Deloitte, a globally recognised firm. After finally realising his entrepreneurial streak, Kazim partnered with his colleague to provide the real chai (tea) experience and ‘add life to life’ through the birth of Project Chaiwala.

Ahmed Obaid Al Qaseer
Ahmed Obaid Al Qaseer
COO - Shurooq

Ahmed Obaid Al Qaseer graduated from Dubai Men’s College with a Bachelor’s degree in Business Information Technology. In 2002 he started his career at The Emirates Telecommunication Corporation (Etisalat) in the Government & Corporate Segment and worked as senior sales support and senior sales executive for four years. In 2006, he joined the Al Qasba Development Authority as a business development manager and was promoted to director of business development in 2008, forming an integral part of the team that transformed Al Qasba into a popular leisure and tourism destination. Following his highly successful track record with Al Qasba, Al Qaseer played a key role in the establishment of the Sharjah Investment and Development Authority (Shurooq), where he held the position of director of property management in 2010, being in charge of property, operations, sales and leasing. Since then he has been promoted to become Shurooq’s Chief Operating Officer in 2011, being responsible for the operational execution of all of Shurooq’s projects and destinations.

Days
2
Lots Of Innovations
Ideas
100+
Network
1000+
SCHEDULE

  • 14 October 2019
    Day 1
  • 15 Oct 2019
    Day 2
  • Day 1
  • INNOVATION ARENA
09:00- 09:30 Networking breakfast & registration
Networking breakfast & registration

09:30- 09:45 MRF 2019 welcome address
MRF 2019 welcome address by Amitabh Taneja

09:45 - 10:00 Keynote address
By Marwan Jassim Al Sarkal, Executive Chairman, Shurooq

10:10 - 10:30 Keynote address
What’s RetailNEXT?

The new wave of retail is multifaceted – dynamic, engaging and immersive. Human touch will play a pivotal role, in the world of autonomous vehicles,...

The new wave of retail is multifaceted – dynamic, engaging and immersive. Human touch will play a pivotal role, in the world of autonomous vehicles, drone deliveries, robotics and AI (artificial intelligence). Data will be used in smarter ways to tailor personalised experiences. Silos will break down between channels and departments within businesses. There will be more collaboration. Retail is moving at a breakneck speed towards more disruptive innovation. Our opening Keynote Address will set the pace for the two-day conference with a discussion on the culture of change to remain prepared for the unseen – for RetailNEXT.
Solo address on the ‘people’ factor in retail by Florencio Padilla, Head of People Experience, Chalhoub Group.

10:30 - 10:50 Report Release
TBD

10:50-11:00 Coffee/Tea & Networking

11:00- 13:00 Retail Business Owners & CEOs Conclave: Retail is a people’s business

While businesses are being digitally-enabled, the key role of people is – and will be – at the heart of every organisation. What measures are bein...

While businesses are being digitally-enabled, the key role of people is – and will be – at the heart of every organisation. What measures are being undertaken to enhance engagement, elevate customer service and upskill people to navigate the rapidly changing retail landscape? This session will explore tangible measures undertaken by retailers to spearhead transformation and drive innovation by embracing technology, innovating processes and empowering people.

Confirmed speakers:
• Ahmed Ragab, Group CEO & Executive Board Member, BRG Holding
• Alia Khan, Chairperson, Islamic Fashion Council
• Ashish Shukla, CEO, Cinépolis Gulf
• Chris Sun Baigong, President, HONOR MEA
• Kunal Kapoor, Founder, The Luxury Closet
• Mark Tesseyman, CEO, LIWA Trading Enterprises
• Mona Ataya, Founder & CEO, Mumzworld
• Naim Maadad, Chief Executive, Gates Hospitality
• Raza Beig, CEO – Splash and Director – Landmark Group
• Shames Al Hashemi, Director – Member of Board, Dual Investments
• Zaid Alqufaidi, Managing Director – Retail, ENOC

Lunch

14:10- 14:30 Igniting Innovation
Cashing in the shopper insight currency

Confirmed speaker: Shant Oknayan, Group Director – Middle East & North Africa, Facebook...

Confirmed speaker: Shant Oknayan, Group Director – Middle East & North Africa, Facebook

14: 30-15:00 Power chat
Exploring growth frontiers

Be it home-grown or franchised brands, there is an appetite for growth. It could be setting up new stores in carefully selected locations or entering ...

Be it home-grown or franchised brands, there is an appetite for growth. It could be setting up new stores in carefully selected locations or entering new markets offering growth opportunities. This session will bring together brands and entrepreneurs with an ambition to spread their wings further.

Confirmed speaker:
& #8226; Sajan Alex, Vice President – GCC, Tablez

15:00 - 15:30 Face-to-Face with a Retail Veteran

Confirmed speaker: Isobel Abulhoul, CEO & Trustee, Emirates Literature Foundation ...

Confirmed speaker: Isobel Abulhoul, CEO & Trustee, Emirates Literature Foundation

15: 30-16:00 Case study
TBD

16:00 - 17:00 Panel discussion
Rejuvenating tenant-landlord Relationship

Retail spaces thrive in the presence of the right retail mix. And retail requires right placement to succeed. Creating an enchanting shopping ambience...

Retail spaces thrive in the presence of the right retail mix. And retail requires right placement to succeed. Creating an enchanting shopping ambience, thus, requires a strong and symbiotic tenant-landlord relationship. This session will examine how the tenantlandlord relationship has metamorphosed over the last decade, while making a few predictions on how partnership models will evolve, how leasing will be done and how retail spaces will create memorable and seamless experiences.

Confirmed speakers:
… Furqan Athar, Managing Director, McArthur + Company
… Khadija Al Bastaki, Executive Director, Dubai Design District
… Marwan Eskandarani, Group Business Development Director – GCC, Kamal Osman Jamjoom Group
… Mohamed Galal, CEO, Dar Al Osool
… Timothy Earnest, Group Director/CEO, Al-Futtaim Malls

17:00 - 18:00 SOLOs (Stories, Opinions, Learnings, Outcomes)

A set of five 10-minute high power / high impact speaking slots, covering diverse topics such as entrepreneurship, chasing one’s dreams, spearheadin...

A set of five 10-minute high power / high impact speaking slots, covering diverse topics such as entrepreneurship, chasing one’s dreams, spearheading a culture of change, sustainability.

Confirmed speakers:
… Butheina Kazim, Founder & Managing Director, Cinema Akil
… Leanne Sherlock, C-founder, Safe Space

19:30 Networking Dinner(by invitation only)

INNOVATION

What made a campaign popular? What rendered a store captivating? What are the forward-looking digital innovations? What’s next in online retailing? ...

What made a campaign popular? What rendered a store captivating? What are the forward-looking digital innovations? What’s next in online retailing? How can retailing be done consciously?

  • All of the above will be addressed through insightful presentations and meaningful conversations.
  • 11:15am-12:15pm: Presentations for Most Admired Brand Campaign of the Year Award
  • 12:15-2:15pm: Presentations for Most Admired Store Design of the Year Award
  • 2:15-3:15pm: Presentations for Most Admired Digital Innovation of the Year Award
  • 3:15-4:15pm: Presentations for Most Admired Online Retailer of the Year Award
  • 4:15-5:15pm: Presentations for Most Admired Responsible Retailer of the Year Award
  • Note: The final awardees will be felicitated at the RetailME Awards 2019 ceremony on October 15.

  • Day 2
9:00 - 09:30 Networking breakfast

09:30 - 09:40 Highlights from Day 1

09:40 - 10:00 Igniting innovation
Snap-ing, Gram-ing, Shop-ing – Retailing in the age of social commerce

10:00-10:20 Report release
By Adel Belcaid, Partner, AT Kearney

10:20 - 10:30 Presentation
Global trends in food retail by Bernhard Heiden, Chief Strategy Officer, Schweitzer Group & Creative Director, Interstore

10:30 - 11:00 Power Chat
Re-engineering food experiences – from grocery to gourmet

A giant candy vending machine, a barista handing out cups of coffee, a healthy grab-and-go counter, a hot food section serving wholesome meals within ...

A giant candy vending machine, a barista handing out cups of coffee, a healthy grab-and-go counter, a hot food section serving wholesome meals within a grocery concept? Yes, all of these and more are becoming integral elements of grocery brands, which are looking to transform the shopping experience from mundane to exciting. From design to technology, products to people – every aspect is undergoing rapid transformation to enhance customer experience. This session will bring together experts from the fields of design, grocery and technology to discuss ‘what’s NEXT’.

Confirmed speakers:
• Chang Sup Shin, CEO, 1004 Gourmet
• Laurent Guitart, CEO, Circle K UAE
• Mark Lack, CEO, Urban Foods

11:00 - 11:10 Coffee/Tea & Networking

11:10 - 11:30 Case study

TBD...

TBD

11:30-13:00 Tech Talks
Reinventing retail in the ‘blended consumption’ era

The omnichannel evolution in the Retail 2.0 environment is a forgone conclusion. Going beyond the retail touchpoints, it all about how the shopping ex...

The omnichannel evolution in the Retail 2.0 environment is a forgone conclusion. Going beyond the retail touchpoints, it all about how the shopping experience is rendered ‘smart’, ‘experiential’ and ‘differentiated’. Data is being looked upon as the ‘new oil’, as artificial intelligence, machine learning promise to positively disrupt the retail landscape. Blockchain is the new ‘in’. However, going back to the basics of human interactions in retail, this session is designed to encourage a dialogue on how established and emerging technology pieces can be blended with human touch to create future-proof ‘smart’ businesses.

Confirmed speakers:
• Amit Yadav, Head of Marketing, 2XL Furniture & Home Décor
• Ashish Panjabi, COO, Jacky’s Retail LLC
• Charbel Lahoud, Head of Scouting, Chalhoub Group
• Heer Lalwani, Marketing Manager, Al Ghurair Retail
• Rajiv Prasad, Chief Innovation Officer, Xpandretail
• Vijay Talreja, Co-founder and Director, Adapty

13:00 - 14:00 Lunch

14: 00-15:00 Panel Discussion
Unlocking the KSA Potential

The retail industry in Saudi Arabia is forecast to reach $119 billion by 2023. The 34 million-plus population in the Kingdom has seen far-reaching cha...

The retail industry in Saudi Arabia is forecast to reach $119 billion by 2023. The 34 million-plus population in the Kingdom has seen far-reaching changes – be that relaxation of foreign ownership of businesses, opening up of cinemas after a 35-year hiatus, more and more local Saudis joining the retail workforce, tech-savvy youth spearheading digital transformation. Our Saudi Arabia-focused session will bring together experts from the Kingdom for an engaging discussion on the ‘NEXT’ big changes that will have far-reaching impact on retail, leisure and entertainment, real estate and consumer behaviour.

Confirmed speakers:
• Feras Almaddah, Co-founder & Chief Marketing Officer, Zmakan
• Hathal Saad Alutaibi, CEO, Alandalus Property Co
• Jim Ragsdale, Deputy CEO – Beauty, Kamal Osman Jamjoom Group
• Kamal Osman Jamjoom Group LLCMalik Shehab, Co-founder & CEO, Golden Scent
• Mohammad IB Alawi, Chairman, Sahat Property Management Co.

15:00 - 15:30 Power chat
Being unique is the new norm

How important is it to stand out? How important is it to have a sense of purpose? How important is it to plan for and be prepared for the NEXT wave of...

How important is it to stand out? How important is it to have a sense of purpose? How important is it to plan for and be prepared for the NEXT wave of transformation? This session will bring together unique brands that are slowly, yet surely, building a strong community.
Confirmed speakers:

& #8226; Ahmad Kazim, Co-founder, Project Chaiwala
& #8226; Duncan Fraser-Smith, Vice President of F&B, The First Group
& #8226; Heba Al Farazi, Founder & CEO, Coveti
& #8226; Kristine Lasam, Head of Branding and Integrated Marketing, Accenture Interactive

15:30 - 16:45 Start-up Conclave
Strengthening the entrepreneurial ecosystem

Is there a magic formula to set up and run a successful business? An idea is only the starting point. That idea needs nurturing to germinate into a co...

Is there a magic formula to set up and run a successful business? An idea is only the starting point. That idea needs nurturing to germinate into a concrete entity. It takes grit, strategic thinking and passion to build a business, irrespective of the size. In the last few years, a lot of agencies – governmental and non-governmental – have come forward to support the development of the local entrepreneurial ecosystem in the region. But a lot is yet to be done. To delve deep into finding that magic formula, the start-up conclave will bring together truly passionate entrepreneurs to discuss their experiences, pain points and successes. What’s more, the best startup concept will be felicitated with the coveted RetailME Award.

Confirmed participants:
• Armin Jamula, Co-founder & CEO, Its Her Way
• Bahaneh Dehghani Green, Founder, Happy Bubble
• Carole Moawad, Co-Founder, M’OISHÎ
• Dana Alsharif, Founder, Urban RetrEAT
• Feras Almaddah, Co-founder & Chief Marketing Officer, Zmakan
• Geetanjali Kaul, Co-founder, TurtleCard
• Ibrahim Abudyak, Co-founder, The Smash Room
• Mahmoud Gao, Founder, Mr Draper
• Rumana Nazim, Founder, The Edit
• Zubin Doshi, Founder, Scoopi Café
• Zaina Kaanan, Founder, KAVE


Jury panel:
• Katia Kachan, Managing Partner, All4Founders
• Nadine Benchaffai, Co-founder & Managing Partner, Taqado Mexican Kitchen & Founder, Park House Café

19:30 Onwards
Cocktails followed by RetailME Awards 2019

Our Partners 2019

GoldPartner
Customer Experience Partner
Silver Partner
  • Shawn Sipman-Executive: customer engagement and commerce UCS Solutions
    Shawn Sipman
    executive: customer engagement and commerce
    UCS Solutions

    I really liked the format of the sessions. It was highly insightful than just being a presentation overload

  • Mona Ataya-Founder & CEO Mumzworld
    Mona Ataya,
    CEO,
    Mumzworld.com

    Consistently high quality in speaker line-up and overall event organisation – MRF is one of our favourite events of the year

  • Louay Moursel-Food & beverage retail manager Eataly
    Louay Moursel,
    AZADEA Group

    The event was well-managed & well-organised

  • Lennard Otto-General manager IMG Worlds of Adventure
    Lennard Otto,
    CEO,
    IMG Worlds of Adventure

    It was a really good layout this year. The event was well attended, which was nice to see. In the upcoming editions, we would love to discuss more global retail trends

  • Garry Wells-Property manager Lush Middle East
    Garry Wells,
    property manager,
    Lush Middle East

    The event was very well organised.

  • AbdulKhader Pattillath-IT director, LSH Holding
    AbdulKhader Pattillath,
    Regional IT director,
    LSH Holding Co.

    It was an excellently coordinated and well-hosted event

  • Steve Odak-CEO iMarketVend
    Steve S Odak,
    CEO,
    iMarketVend inc. USA (MRF 2014)

    “Every year MRF is very exciting, attracting the top brass from retail together” – “Every year MRF is very exciting, attracting the top brass from retail together”

  • Alasdair Lennox-Executive creative director-EMEA FITCH
    Alasdair Lennox,
    Executive Creative Director,
    EMEA, Fitch (MRF 2014)

    “Thank you for inviting me to be part of a panel discussion and a jury member to judge the Images RetailME Awards. I very much enjoyed the experience and trust to have made a positive contribution. We look forward to supporting you next year as well”

  • Rajiv Suri-CEO Majid Al Futtaim Fashion
    Rajiv Suri,
    CEO,
    Majid Al Futtaim Fashion (MRF 2014)

    “It was a great gathering. Thank you for organising the conference with a very relevant theme. Well done! It was very useful listening to the speakers and CEOs – in our research for a perfect omni channel strategy”

  • Salim Sacoor-executive board member Sacoor Brothers Group
    Salim Sacoor,
    Executive Board Member,
    Sacoor Brothers Group (MRF 2014)

    “This is a great opportunity to be present at. Your big effort and great organisation made this forum successful!”

ENQUIRE NOW

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Partnership Opportunities:

Somelahiri
+971-565454924
somelahiri@imagesretailme.com

Awards & Delegate Inquiries:

Caitlin Aldendorf
+971 44467553, +971 509114885
caitlin@imagesretailme.com

Speaking Opportunities:

Rupkatha Bhowmick
+971 52 981 1183
rupkatha@imagesretailme.com

Delegate Registration (India):

Vidhi Rastogi
+91 – 9873578504
vidhirastogi@imagesgroup.in

Le Méridien Dubai Hotel & Conference Centre
Address
Airport Road,Garhoud - Dubai - United Arab Emirates
Attendees Over The Years
Dharmin Ved,Chief Executive Office,6thStreet.com / Frank-Matthias Kuntermann,CEO,ABC Group,Lebonon / Mohammed Salem,Chief Operating Officer,Abdullah Al Othaim Leisure & Tourism Co.,UAE / Kelly Heffey,Director, Abra Cards,UAE / Abbas Bhinderwala,Founder & CEO,Adapty,India / ALESSANDRO GAFFURI,Founder and CEO, CELS Group,Al Araimi Boulevard,Oman / SHAKIR AL ZADJALI,Managing Director,Al Araimi Boulevard,Oman / Ashley,Business Development Manager,Al Futtaim Group Real Estate,UAE / Ivy Dela Cruz,Al Islami Foods,Corporate Branding and Communications Manager,UAE / Kamal Vachani,Group Director,Al Maya,UAE / Abdul Rahman Al Saeedi,Chartered Accountant,Al Samadi Retail,UAE / Ebraheem Al Samadi,CEO,Al Samadi Retail,UAE / Eman Al Tayer,Senior Division Marketing Manager – Harvey Nichol's – Dubai & Jewelry,Al Tayer,UAE / Emma Rymer,Senior Division PR Manager - Bloomingdale's & Home,Al Tayer,UAE / Hayley McGregor,Senior Buyer, Omni-channel,Al Tayer,UAE / CKara Davis,Division Social Media Manager – Department Stores, Home & Jewelry,Al Tayer,UAE / Nicola Fineran,Division Marketing Manager - Lifestyle,Al Tayer,UAE / Nahed Atallah,VP Planning - VP - Department Stores, E-commerce, Home & Jewelry,Al Tayer,UAE / Tina Sharp,General Manager, Bloomingdale's Kuwait,Al Tayer, UAE / Brad Merchant,Director of retail asset management,ALDAR Properties PJSC,UAE / Richa Nair,Sr. Marketing Manager,Aldo,UAE / Mohammed Aldheyabi,Aljazera Supermarket,UAE / Ankur Joshi,Co-Founder & COO,Ambab,India / Bhavik Jhaveri,Founder & CEO,Ambab,India / Alex Andarakis,Founder & Managing Director,Andarakis,UAE / Nada Alawi,Founder & Creative Director,Annada,Bahrain / Kinda Mofleh,Sr. Executive - Digital Marketing, Marketing,Apparel Group,UAE / Ahmad Alkhaja,Vice President Retail Channel,Arc Worldwide,UAE / Tejinder Singh,COO,Arvind Internet,India / Mukul Bafana,Co-founder & CEO,Arvind Internet,India / Mohamed Faraidooni,General Manager - Real Estate,Aswaaq,UAE / Adel Belcaid,Principal,AT Kearney Middle East,UAE / Nitesh Kumar,Vice President, Footwear Division,Athlete's Co,UAE / Ulugbek Yuldashev,CEO,AWOK.com,UAE / James Whelton,Chief Technology Officer,AYM,UAE / Alexander Prietz,Founder and Managing Partner,B&T Brands and Trade Services Middle East DMCC,UAE / Richard Collins Babyshop Chief Executive Officer UAE / Aimee Changco,Co-founder,Baembu,UAE / Matthew King,Co-founder,Baembu, UAE / Saleema Shurrab,General Manager,BinSina,UAE / Paresh Thawani,Sr. Brand Manager,Birkenstock,UAE / Nita Odedra,Business Development Manager,Blue Rhine,UAE / Arun Bruce,Partner & Managing Director,Boston Consulting Group,UAE / Mufid Samo,Country Manager,BTC Fashion,UAE / Shaikha Ahmad Al Bishri,Director,Business Excellence Department, Dubai Economy,UAE / Riyaz Muhammed,Director Business Development,Capillary,UAE / Tina Oberoi,COO,Carter's,UAE / Zeynep Sarsar Sanus,Manager - Retail Agency,CBRE,UAE / Ahamed Wahab,Centrepoint Mall Manager, Mall of the Emirates,Centrepoint,UAE / ASHISH SHUKLA,CEO,Cinepolis - Gulf Entertainment LLC,UAE / Fahimuddin,Chief Executive Officer, Cityland Group,Cityland Mall,UAE / Metro / Sahil Malik,CEO,Da Milano,UAE / Sunil Kumar,Director,Daehsan Trading,UAE / Bhupinder Singh,GM & CFO,Dalma Mall,UAE / Next / Nike / BEJOY CHANDY,SALES MANAGER,DATA CAPTURE SYSTEMS,UAE / Chris Mahiat,Chief Operating officer,Datalogic,UAE / Fahd Siddiqui,Leasing Manager,DI Mall Management,UAE / Warren Krawchuk,Senior Vice President,DIFC,UAE / Rachel McArthur,Managing Editor,Digital Ink Media,UAE / Juan de Lascurain,Chief Dreamer,Dream Big World / Ray Ban / Sean Stauntan,Senior Vice President-Retail Sales,Dubai Duty Free,UAE / Anu singhal,Award Coordinator,Dubai Economy,UAE / Maysa Mohammad Fuda,Senior Executive,Dubai Economy,UAE / Ahmed Al Khaja, CEO,Dubai Festivals & Retail Establishment,UA